Hello, I'm trying to add my server to gametracker.com (Rust server) but I'm getting the following errors:

One of the following suggestions may help you:
Your server is currently offline.
GameTracker needs your server to be online before you can add it to our database. Please restart your server and make sure it's up before hitting ADD SERVER again.
You entered the wrong query port.
Please update your query port and hit scan again
Your server is firewalled.
Please turn off any firewall you have that may block scanning or whitelist the gametracker scanning IP addresses:
208.167.241.190
208.167.241.185
208.167.241.186
208.167.241.183
208.167.241.189
108.61.78.147
108.61.78.148
108.61.78.149
108.61.78.150

Server IP is correctly entred.
Port is correctly entred.
Query Port is correctly entred.

Server is online and all users can join with the IP and the port.
My hosting company is: GameHosting.com

I've already contact them and they say that the problem is solved. But I've restarted the server but still not working. Thay have telled me that I have to send the feedback here.

Anyone can help me? Port is 28026 and Query Port is 28027.

What is the IP?

108.61.97.8

i try to add but the same error :

There is no server responding at 108.61.97.8:28026:28027.

There is a server responding at 108.61.97.8:28026:28026 named [ES] EL MATADERO [BETA]. If that's your server, the stated query port is incorrect.

there is also server running at 108.61.97.8:28016:28016
named "SIMPLE VANILA"