we are trying to log in as "biggirlie@multifarious.org.ukbig_girlie" her account was created years ago but it will not let us in, when we try at first it says this account is not activated, so we try to resend the activation email it then says its an invalid account.

Can you help ?

Send 'big_girlie' a message using 'Send Message' and see what email account the notification arrive in.

good idea, I sent a friends request as well but nothing has arrived at any of her email addresses.
she's had the multifarious.org.uk domain since 10/12/2014 so I don't know whats happened to the emails.

she uses biggirlie big_girlie and Anne @multifariouis.org.uk

anything else we can try ?

Unfortunately all options require that the user has access to the email address that is registered with Gametracker against the user name.

Standard security protocols would prevent our administrators from taking any other action.
Any password change/reset would have to be sent to the registered email address.

hello again,
I discovered what went wrong.
she missed the .uk off the end of her email address when registering.
so we'll never be able to get the activation email.
is there anything we can do to get around this ?

Hello,
sorry about this I just made another discovery, the domain name that has her account registered to it is for sale, see https://www.afternic.com/forsale/multifarious.org?utm_source=TDFS&utm_medium=sn_affiliate_click&utm_campaign=TDFS_Affiliate_Mklein72&traffic_type=TDFS&traffic_id=SN_AFFILIATE

any chance you can do something ? as there is no way to get any email sent to it unless we buy that domain as well as the .org.uk we have already.

Create a new account. That's it.