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lkavadasPM
#1
Server Widget Not Reporting Correctly
Jun 12, 2014 11:41 AM
Joined: Mar 02, 2010
Posts: 3
You can see here: http://47th.info

Though it reports as up and running with the green indicator it says "Server down" and doesn't display any channels.

Here's the following steps I have taken:

1) Triple checked all settings for firewalls, ports, et cetera;
2) Had an IT professional perform step #1 as well;
3) Re-installed GTMurmur entirely from a completely fresh and up-to-date download; and
4) Reinstalled Murmur (with fresh download) and re-re-installed GTMurmur.

Any ideas? It just won't report the channels and users correctly.
burnPM
#2
Jun 12, 2014 6:15 PM
Joined: Sep 27, 2006
Posts: 10924
Moving this to the bug reports forum for investigation. It seems it might be an issue in the GT scanner since GT seems to be getting data, just not showing anything.
I am retired from GameTracker after 11 years and will not be responsive for support requests.

lkavadasPM
#3
Jun 13, 2014 1:25 AM
Joined: Mar 02, 2010
Posts: 3
Cool, appreciate y'all looking into this.
maulPM
#4
Jun 13, 2014 11:45 AM
Joined: Oct 17, 2006
Posts: 983
Hello,

Good catch. We moved our internal scanning for voice servers and forgot to update our firewall list to reflect that (Ultimately we plan to reduce the number of GT scanner IPs that you have to open in your firewall).

Can you allow scanning from the following IP addresses in your firewall? Let us know if that resolves the issue.

208.167.241.183
208.167.241.189

Best regards.
I do not provide support over PM. Please ask your questions on the GameTracker forums.
lkavadasPM
#5
Jun 13, 2014 1:20 PM
Joined: Mar 02, 2010
Posts: 3
That completely resolved the issue. Thank you!
maulPM
#6
Jun 13, 2014 1:35 PM
Joined: Oct 17, 2006
Posts: 983
No problem, glad to help.
I do not provide support over PM. Please ask your questions on the GameTracker forums.